Hospitality Management of Windsor Hotel †MyAssignmenthelp.com

Question: Discuss about the Hospitality Management of Windsor Hotel . Answer: Develop a workplace policy and procedure to administer the processes used in the Windsor Hotel to establish and conduct business relationships Describes the way the business will administer the following points Proactively identify and take up opportunities to maintain regular contact with customers and supplier The employees of Windsor Hotel are directed to server according to the needs of the customers towards ensuring optimum customer satisfaction. The employees are also directed to obtain valuable feedback from the customers upon the completion of services. The public relation manager must ensure that the customers are contacted via email and telephone on occasions like Birthdays, Anniversaries and other significant events which includes festivals Commitment to establish relationships within appropriate cultural context The employees of Windsor Hotel have to duty to commit towards establishing a strong relationship with the customers however keeping in mind the cultural context of the Windsor Hotel. The employees must never uses any illegal, unethical or immoral means to achieve their objectives. The activity of the employees must always depict the cultural of the Windsor Hotel Methods used in the business to nurture relationships Keeping in touch with the customers Give gifts while expecting nothing in return Understanding the working of the customer Developing the feeling of trust and respect through communication Conduct of negotiations in a professional manner to meet current Windsor Hotelal goals Introducing the agenda Making an offer which is in the best interest of the Windsor Hotel Evaluating the proposal of the other party Remembering the objectives of the Windsor Hotel Discussing the ideas and concepts Considering relevant compromises Use of established negotiation techniques to benefits all parties In a negotiation process the negotiator on behalf of the Windsor Hotel must use well established negotiations techniques as discussed above to conduct the process of negotiation. Methods of feedback and input from colleague into negotiation where appropriate The negotiator on behalf of the Windsor Hotel has the duty under the policy to incorporate the feedback obtained from the colleagues using appropriate methods of obtaining feedback such questionnaires into the process of negotiation where appropriate Communication of results of negotiation to colleague and stakeholders within appropriate timeframes The negotiator has the duty under this policy when the process of negotiation has been concluded to ensure that the result of the process is communicated in writing to the stakeholders of the Windsor Hotel and also shared with the colleague within 2 days. Confirm agreement in writing according to Windsor Hotels requirement The agreement which has been reach between the negotiator on behalf of the Windsor Hotel and other party has to be mandatorily made in writing in order to avoid any further disputes, conflicts and misunderstandings. Copies of the agreement has to be duly signed by both the parties to the process. Contract must include detail of Term and obligation of contract The terms and obligations of the contract must be clearly set out so that there is no further dispute Methods of contractual agreement All contacts with the Windsor Hotel has to be in writing to avoid and confusion and legal conflicts. The agents of the Windsor Hotel has to be take approval before getting into any contract which is not within the scope of their authority. The Windsor Hotel has the right to recover any cost for the agent who has exceeded authority to get into a contract. Exclusion clauses The Windsor Hotel shall not be for the belongings of the customers which are left unattended within the Windsor hotel premises The Windsor Hotel would also no refund any booking chargers where the booking is not done 24hrs in advance. Dispute resolution clause Any dispute which occurs out of the contract would be subjected to mandatory Arbitration. The cost of the arbitration would be borne by both the parties equally. All legal proceedings have to be brought under the home jurisdiction of the Windsor Hotel Termination of contracts The contract would be deemed to be terminated through the doctrine of frustration in case of an act which is beyond the control of both the parties to the contract. The contract would also be terminated upon death of either parties to the contract Legal requirements relevant to the business including consumer protection The consumer protection law of the land would be applicable on all consumer contracts. The Windsor Hotel does not exclude any of its liability under the consumer law through any exclusion clauses Methods to obtain approvals for all aspects of formal agreements according to Windsor Hotel procedure A written approval has to be obtained by the agents of the Windsor Hotel for entering into any agreement which is outside the scope of authority. The approval has to be taken from the directors of the Windsor Hotel under its common seal Method use to evaluate, consider and act on the need for specialist advise as required The employees may inform themanagement in casethey feel that they require any form of professional advice to deal with a particular matter. Themanagement may appoint a professional if it deems fit to take care of the matter. Take account of agree business performance indicator It is the duty of all employees to consider business performance indicators while discharging their dutiesin order to evaluate their functioning. The employees are directed to enhance performance if they fall below the standards set by the indicators Nurture relationships through regular contact and use effective interpersonal and community styles The employees are directed to server according to the needs of the customers towards ensuring optimum customer satisfaction. The employees are also directed to obtain valuable feedback from the customers upon the completion of services. The public relation manager must ensure that the customers are contacted via email and telephone on occasions like Birthdays, Anniversaries and other significant events which includes festivals. They must deploy effective communication and interpersonal styles to achieve their objectives